We pride ourselves on inclusivity, but we understand that shopping by ‘fit’ is not yet common practice. After consulting our fit and size guides, if you are still unsure about what fit is right for you, we encourage you to contact us directly and our customer service team will be happy to help. If you do happen to choose a fit that doesn’t feel ‘just right’ on your body, you are welcome to exchange your garment at no cost until you find the perfect fit. Please contact us at firstname.lastname@example.org with your order number, the item you wish to exchange and wish to receive instead, and/or any special requests or questions you may have. We will send you a free shipping label within the U.S. and gladly cover the cost of mailing you the replacement item, but please note: some courier services charge a LOT to mail to Alaska – please contact us for help before spending a ton on return shipping! For shipments outside the U.S. please contact us ahead of time.
We design and make our products with care and we stand behind each piece of gear we make. If you are unsatisfied with the performance of your garment for any reason, let us know within 60 days and we’ll refund your order minus the cost of shipping. Please contact us with a description (and photo if possible!) at email@example.com to arrange for a refund. At all times, we gladly welcome feedback (positive and constructive) about our products and how we can improve your experience as a valued customer.
We support free repairs for the lifetime of the garment as well as alterations (hemming, for example) upon request.
Our location and shipping address for all exchanges and returns is:
Alpine Fit LLC, 700 W 41st Ave, Ste B, Anchorage, AK 99503. 907-230-1041
For any and all other inquiries, please reach out anytime to:
-Jen + the Alpine Fit Team